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Categories

Delivery & Returns

Shipping 

1.1 Our shipping costs detailed below refer to the United Kingdom as defined by Europe. For International Delivery please contact us via the contact form on the homepage clearly stating your full name and address. We will then revert back to you with a quote.

1.2 We do not want shipping costs to be prohibitive to your purchasing of our products and for this reason we offer free shipping on all goods of £100.00 and over.

1.3 All goods up to the value of £11.99 will be charged a flat rate of £2.50. 

1.4  All goods over £12.00 and under the £100.00 mark will be charged a flat rate of £4.95.

1.5 The £100.00 benchmark applies to the cumulative price and is not isolated to individual goods.

1.6 Shipping is automatically calculated for you at the time of checking out. Where an option appears and the amount is in excess of £100.00 please tick the 'free shipping' box.

Delivery

2.1 Products where shipping charges apply will be sent either first class or first class recorded delivery. All other items will be sent in a manner appropriate to its weight whether by courier, or Royal Mail. Delivery should be effected within 3-5 days but please allow slightly longer at very busy times.

2.2 We stock, where appropriate, all goods which are not made to order. However, as you will appreciate, many of our products are either bespoke or made to order. The majority of our designers are highly skilled craftsmen from mainland Europe and the USA where many hours will be spent making your desired product. This means that you are not receiving an item that has been mass produced on a production line but an individual and unique item of beauty. As a result, lead times vary for each item which are clearly marked under the product description. 

2.3 Whilst Aristopaws aims to adhere to those guidelines they are just that, guidelines. There may be instances beyond our control where lead times will be affected.

2.4 You can, however, rest assured that Aristopaws maintains an excellent rapport with all of our designers and suppliers and will endeavour to keep you updated at all times as to when you can expect your order.

2.5 To minimise the time you have to wait all bespoke and made to order items are delivered directly from the manufacturer to you where appropriate.

Returns Policy

3.1 You may return most new, unopened items within 14 days of receipt for a full product refund, excluding postage. Aristopaws reserves the right to decline refunds in relation to any item which does not meet this standard. Any item which shows any sign of use whatsoever will not be refunded. Please return items in their original condition, unused (with their original packaging), with all labels and garment tags still attached.

3.2 Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don't throw it away and please return it with your goods.

3.3 We will also pay the return shipping costs of the return in the event of an error on our part or where the item is defective.

3.4 You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

3.5 If you need to return an item, simply log in to your account, view the order using the ' Complete Orders' link under the 'My Account' menu and click on the 'Return Item(s)' button. We will notify you via e-mail of your refund once we have received and processed the return item. 

3.6 You are also welcome to contact us via email at returns@aristopaws.com clearly stating your name and order number.

3.7     Please note that items which are customised, personalised or otherwise made to measure may not be returned. This is due to the fact that these products are made specifically for you and not a mass produced product from a production line. All items to which this section applies are clearly marked within our terms and conditions.